SHIPPING AND RETURNS

SHIPPING: Free standard shipping on all orders worldwide (without tracking)
We'll hand-pick and pack your EYELIKE product. We will dispatch your order with love via DHL. If you would like your chain quicker then drop us an email info@eyelike.store, and we will see what we can do for you.

Your order will be shipped with:

Deutsche Post Prio within Germany
DHL Warenpost International orders Once your order has been shipped, you will receive an email with your tracking number. You can track your order via DHL.

Dispatchment time: All orders will be dispatched within 1-2 business days after purchase. They will be dispatched directly from Germany or Indonesia. 

PLEASE NOTE: EYELIKE cannot be held accountable for delays in shipping times as these are just an estimated time frame and can often exceed the time advised by DHL Germany. 

The estimated shipping times are:

Germany 1-3 business days 

Indonesia 1-3 business days 

Europe 3-5 business days
USA & Canada  12- 19 business days
Asia  12-19 business days

Australia & New Zealand 12-19 business days

EYELIKE is not responsible for any duties and/or taxes imposed. We are not responsible for any items held or detained by customs. It is advised that the customer contact their customs office to enquire about any taxes, duties or import regulations before ordering.

Don't see your country listed above? Please write us at info@eyelike.store to enquire about shipping to your country.

RETURNS: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not provide shipping labels for returns. So please pay your own shipping.

Please note that returns will need to be sent to the following address:

Eyelike, Chrystaline Lukman
Zehdenickerstraße 14
10119 Berlin

You can always contact us for any return question at info@eyelike.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.