SHIPPING: Free standard shipping on all orders worldwide (without tracking) We'll hand-pick and pack your EYELIKE product. We will dispatch your order with love via DHL. If you would like your chain quicker then drop us an email email@example.com, and we will see what we can do for you.
Dispatchment time: All orders will be dispatched within 1-2 business days after purchase. They will be dispatched directly from Germany or Indonesia.
PLEASE NOTE: EYELIKEcannot be held accountable for delays in shipping times as these are just an estimated time frame and can often exceed the time advised by DHL Germany.
The estimated shipping times are:
Germany 1-3business days
Indonesia 1-3 business days
Europe 3-5business days USA & Canada 12- 19 business days Asia 12-19 business days
Australia & New Zealand 12-19 business days
EYELIKE is not responsible for any duties and/or taxes imposed. We are not responsible for any items held or detained by customs. It is advised that the customer contact their customs office to enquire about any taxes, duties or import regulations before ordering.
Don't see your country listed above? Please write us at firstname.lastname@example.org to enquire about shipping to your country.
RETURNS: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not provide shipping labels for returns. So please pay your own shipping.
You can always contact us for any return question at email@example.com
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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