FAQ

Welcome to EYELIKE!

Where are the products made?
All EYELIKE products are designed in Berlin and handmade by local craftsmen in Bali, ensuring quality and authenticity in every piece.

Do you offer international shipping?
Yes, we provide free worldwide shipping on all orders, delivering our unique accessories right to your doorstep.

Can I return or exchange a product?
For detailed information on returns and exchanges, please visit our Shipping and Returns page.

Can the rubber loops be replaced?
Yes, the rubber loops on our chains can easily be replaced. You can purchase extra rubber loops directly from our website.

What is the material of the rubber loops?
Our rubber loops are made from recycled rubber sourced from used tires, aligning with our commitment to sustainability.

What happens when I sweat and wear a chain around my neck?
The coating on our chains is extremely durable. You can sweat, swim in the ocean, and the chains will remain in excellent condition.

Are the chains allergy-free?
Yes, our chains are designed to be allergy-free, ensuring they are safe and comfortable for everyone to wear.

Are the products sustainable?
EYELIKE is committed to sustainability and continuously innovates to deliver more eco-friendly products.

How can I contact customer service?
You can reach our customer service team via email at info@eyelike.store. We are here to assist you with any questions or concerns.

Does EYELIKE support any social causes?
Yes, we are proud to support AMAN, an independent community organization in Indonesia, with a portion of our earnings.

What payment methods do you accept?
We accept a variety of payment methods including major credit cards, PayPal, and other secure payment options available at checkout.